Privacy Policy
Alamo Area Hospice and its affiliates (“Alamo Area Hospice”) are committed to protecting your privacy so we have developed privacy policies to protect the information we collect from you. We developed the Notice of Privacy Practices, which is provided to you in connection with our services and available on the Alamo Area Hospice Web Site, to describe our privacy practices regarding your “Protected Health Information” as required under the Health Insurance Portability and Accountability Act of 1996 and its regulations.
This Privacy Policy was drafted to comply with applicable laws and regulations and applies to the Alamo Area Hospice Web site and the Alamo Area Hospice mobile application (collectively, “Site”) and describes the types of information we may collect from you, or that you may provide when you visit the Site, use our services, or otherwise interact with us, and our practices for collecting and using that information.
By using the Site or our services, or by submitting information to us, you consent to the data practices described herein. We reserve the right to change the terms of this Privacy Policy by posting an updated version on the Site so that you are always aware of our process related to collection, use and disclosure of information. We urge you to occasionally check the Site for any updates to the Privacy Policy.
Collection of Information
Alamo Area Hospice may collect personally identifiable information (“Personal Information”) from you when you complete forms, navigate web pages, and in connection with other activities, services, features, or resources we make available. Personal Information means any information that is linked or reasonably linkable to an identified or identifiable natural person. Personal Information does not include publicly available information from government records, deidentified or aggregate information, or information excluded from the scope of applicable laws.
The types of Personal Information we may collect, use, store, and disclose include the following categories of information:
| Category | Type of Information |
| Contact Information and Identifiers | First Name, Last Name, Alias, Email, Phone Number, IP Address, Postal Address, Medical Information, or Health Insurance Information. |
| Financial Information | Credit/Debit Card Number, Expiration Date, Security Code |
| Professional or Employment-Related Information | Education, Employment, Current or past job history or performance evaluations |
| Internet Identifiers and Activities | Browsing History, Search History, Interactions with the Site |
| Geolocation Data | Geolocation, beacon based location, GPS location |
| You may disable our use of certain internet identifiers and activities through your device or browser settings. |
Alamo Area Hospice may, if necessary, collect more sensitive categories of Personal Information revealing: social security, driver’s license, state identification card, passport, account log-in, financial account, debit card, or credit card numbers, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation (“Sensitive Personal Information”). Any Sensitive Personal Information collected will only be used to the extent necessary to provide the Site and our services to you, or as otherwise permitted by applicable data privacy laws and regulations.
We may collect deidentified information from you that may not by itself reasonably identify you as the source when you navigate the Site, use our services, or otherwise interact with us (“Deidentified Information”). Deidentified Information may include: (i) device type, (ii) device operating system, (iii) internet browser type, (iv) internet service provider, (v) referring/exit pages, (vi) date/time stamp, and (vii) clickstream information. We will take reasonable measures to ensure that Deidentified Information we collect is not personally identifiable and may not later be easily used to identify you as required by applicable law.
How Alamo Area Hospice collects your Personal Information
The information Alamo Area Hospice collects depends on what you do when you visit or utilize the Site, use our services, or otherwise interact with us. Alamo Area Hospice collects Personal Information and Deidentified Information in various ways, including:
Directly from You: Alamo Area Hospice collects Personal Information when you voluntarily submit Personal Information to us while completing forms on the Site and in connection with other activities, services, features, or resources we make available. The Personal Information we collect depends on what you do when you visit or utilize the Site, use our services, or how you choose to communicate with us.
Through Your Use of the Site: Alamo Area Hospice may collect Personal Information and Deidentified Information that your browser transmits when you visit the Site, use our services, or otherwise interact with us. Alamo Area Hospice may also collect Deidentified Information about how you access and interact with the Site, use our services, or otherwise interact with us through automated tracking technologies, such as session cookies, persistent cookies, and web beacons.
From Third Party Services: Alamo Area Hospice may collect Personal Information about you from third parties whose privacy practices may differ from the practices described in this Privacy Policy. Alamo Area Hospice does not make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available through third parties. Your use of third parties’ services and/or third party websites is governed by and subject to the terms and conditions of those third parties and/or third party websites. Alamo Area Hospice encourages you to carefully review the privacy policies and statements of such third parties and/or third party websites.
Use of your Personal Information
Alamo Area Hospice collects and uses your personal information to operate the Site, deliver the services you have requested, and help us respond to your inquiries, questions, requests, and support needs more efficiently. Alamo Area Hospice also uses your Personal Information to inform you of other products or services available from Alamo Area Hospice and its affiliates. Alamo Area Hospice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Alamo Area Hospice may use your Personal Information and Deidentified Information in the aggregate to analyze your browsing and usage activities and patterns in order to understand your interests and preferences with respect to the Site and our services. This will help us optimize your experience on the Site and our services.
Alamo Area Hospice may use your Personal Information and Deidentified Information to promote the safety and security of the service, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
Alamo Area Hospice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your Personal Information except to provide these services to Alamo Area Hospice, and they are required to maintain the confidentiality of your information.
Alamo Area Hospice does not use or disclose sensitive Personal Information, such as race, religion, or political affiliations, without your explicit consent.
Alamo Area Hospice keeps track of the web sites and pages our customers visit within Alamo Area Hospice, in order to determine what Alamo Area Hospice services are the most popular. This data is used to deliver customized content and advertising within Alamo Area Hospice to customers whose behavior indicates that they are interested in a particular subject area.
How Alamo Area Hospice discloses your Personal Information
Alamo Area Hospice may disclose your Personal Information to third parties for a business purpose as described below:
To Our Affiliates: Alamo Area Hospice may disclose your Personal Information to affiliates, including companies within the Alamo Area Hospice group. As of November 2025, Alamo Area Hospice has no affiliates.
To Service Providers: Alamo Area Hospice may disclose your Personal Information to third party service providers that assist us in providing user support, communicating with users, and promoting our services, as well as third party service providers that provide other services to us relating to our services and/or the Site.
Law Enforcement, Safety, and Legal Processes: Alamo Area Hospice may disclose your Personal Information to law enforcement or other government officials if it relates to a criminal investigation or alleged criminal activity. We may also disclose your Personal Information: (i) if required or permitted to do so by law; (ii) for fraud protection and credit risk reduction purposes; (iii) in the good-faith belief that such action is necessary to protect our rights, interests, or property; (iv) in the good-faith belief that such action is necessary to protect your safety or the safety of others; or (v) to comply with a judicial proceeding, court order, subpoena, or other similar legal or administrative process.
Sale or Acquisition of Assets: If Alamo Area Hospice becomes involved in a transaction involving the sale of our assets, such as a merger or acquisition, or if Alamo Area Hospice is transferred to another company, Alamo Area Hospice may disclose and/or transfer your Personal Information as part of the transaction.
Personal Information Alamo Area Hospice discloses
In the last twelve (12) months, we have disclosed the following categories of Personal Information to third parties for a business purpose:
- Contact Information and Identifiers
- Professional or Employment-Related Information
- Internet Identifiers and Activities
- Geolocation Data
- Financial Information
Personal Information Alamo Area Hospice shares
Alamo Area Hospice may share your Personal Information to third parties for a business purpose, including operating the Alamo Area Hospice.com site and delivering the services you have requested, subject to your right to opt-out of such sharing. In the past 12 months, Alamo Area Hospice has shared your Personal Information to the following categories of third parties:
- Data analytics providers
- Advertisers and advertising networks
- Social media companies
- Internet cookie information recipients
- Affiliates
- Partners
“Sharing” shall mean the disclosure of personally identifiable Information for cross-context behavioral advertising. We also use your Personal Information to inform you of other products or services available from Alamo Area Hospice and its affiliates.
- Background Check Vendors
- Financial Institutions
- Benefits Vendors
- Payroll/Tax Vendors
- Government Agencies
- Employment Verification Vendors
- Advertisers and advertising networks
- Social Media companies
- Internet Cookie information recipients
- Affiliates
- Partners
Use of Cookies
The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize Site pages, or register with the Site or services, a cookie helps Alamo Area Hospice to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses, shipping addresses, and so on.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site.
Digital Advertising Alliance
Alamo Area Hospice participates in the Digital Advertising Alliance (DAA) and self-regulatory programs and adheres to the DAA Principles for Online Behavioral Advertising.
Security of your Personal Information
Alamo Area Hospice takes reasonable industry standard precautions to keep the Site, its systems, and our services secure and to prevent Personal Information from being made available to unauthorized persons or entities. When Personal Information (such as name, email and phone number) is transmitted to Alamo Area Hospice, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Children’s Privacy
The Site is not intended for children under 13 years of age. We will never ask for or knowingly collect information from children and no part of the Site is intended to attract anyone under the age of 18.
Data Retention
Alamo Area Hospice will retain your Personal Information (including Sensitive Personal Information, where applicable) while you maintain an account with us or to the extent necessary to provide the services. We delete Personal Information within a reasonable period after we no longer need the information for the purposes set out in this Privacy Policy.
Do Not Track Disclosure
Some internet browsers may transmit “do-not-track” signals to websites with which the browser communicates. The Site does not currently respond to these “do-not-track” signals.
SPAM
Alamo Area Hospice does not participate in bulk email solicitations that you have not consented to receiving. We do not sell or disclose customer lists or email address lists to unrelated third parties.
Third Party Links
The Site and our services may contain links to other websites or applications (“Linked Sites”) that are not owned by Alamo Area Hospice. We do not control the collection or use of any information that occurs while you visit Linked Sites.
Changes to this Privacy Policy
Alamo Area Hospice will occasionally update this Privacy Policy to reflect company and customer feedback.
Contact Information
Alamo Area Hospice welcomes your comments regarding this Privacy Policy. If you believe that Alamo Area Hospice has not adhered to this Privacy Policy, please contact Alamo Area Hospice or by mail at: 9033 Aero St. #205, San Antonio, TX 78217.